Ahhh…. Friday is here. Last day of the week and of course time to let your hair down and relax for I felt like as though I just came out of a battlefield after a week long of many happenings at work. Anyway, I was just walking around the mall while waiting for a bunch of friends to arrive so that I can get my much-deserved share of beer and I came across a booth with a few guys giving out leaflets and brochures on the latest TMnet Streamyx promotion.
Let’s start with the fact that I was already tired and all I wanted was just a cosy seat where I could just sit down and switch off. So finally my buddy arrived and we proceeded towards the exit to the nearest bar. Little did we know this little oversized chump from the TMnet booth snuck up on my friend and quickly handed his wife a brochure on the latest broadband promotion.
Right when the little fat chump gave her the brochure, in a not so subtle tone I blurted out, “TMnet is lousy my friend, don’t ever use them.” The fat chump of a salesman heard it of course and proceeded to approach us even closer this time and asked why I had such an impression on their company.
So I went on to explain that my household had mistakenly applied for 2 lines which we are only using one right now and we would like to cancel the other and upgrade the original line from 1Mbps to 4Mbps. Apparently the chump didn’t hear me well enough and said that I had to have a good reason to cancel. The conversation followed as such:
Me: Since when does canceling of a broadband line requires a good reason? Anyway, tell me what is the best way for me to cancel my line without going to the nearest TMnet point or Menara Telekom (both which are way too inconvenient and a sheer waste of time as any Malaysian would know)?
TMnet chump: Oh. You’d have to go to the nearest TMnet point or Menara Telekom to do that. There’s no other way to it.
Me: Why? Why can’t you guys just allow us to do it over the phone or online? Aren’t you guys supposed to be providing BROADBAND service thus, everything should be done over the internet without any hassle? Don’t you have a dedicated site for renewal, cancellation or application-oriented issues?
TMnet chump: Aiyah… You use Maxis* also the same la… you also have to cancel in their outlet.
Anyway, few reasons why I am pissed. Make that VERY pissed.
1. You are the salesman, is that how you sell?
2. Customers are ALWAYS correct. If for some sheer miracle you (the chump) are reading this, let me give you a tip on Sales101 – Never Ever argue with your customer moron. If you disagree just shut your gap and nod. Don’t forget who actually pays your wage.
3. (This is the dumbest part) The part where the TMnet chump mentioned that “Everywhere also the same la” disgusts me. So what if Maxis does a lousy job? Does that give you the right or the benefit to provide lousy ass service as well? Pardon my language but YOU ARE A FUCKING MORON. No wonder we’re still struggling to provide good broadband service in this country.
I should have a taken a photo of that chump and posted it here so that if anybody in TMnet reading this and have half a brain would fire his sorry ass. More importantly I am utterly disappointed at what protectionism for our GLCs has bred.
Sheer incompetence and stupidity.
Look TMnet. If you have the privilege of monopoly, at least give out quality service. Is this a sign of arrogance spilling down all the way to even your sales people? Honestly this is a textbook example of how protectionism is detrimental to ANY market.
TMnet has such a stranglehold in our local broadband service that they have now completely disregard the fact that the quality of the entire TMnet experience pales in comparison with most countries. I’ll spare TMnet the embarrassment and shall refrain myself from naming any names *cough* *Singapore* *cough*
Oh! Did I stutter?
Change we can believe in! Stop being stupid.
* Mind you for those of you who are not in Malaysia, TMnet is actually a Government-Linked Company which has quite a monopoly on the local broadband reach due to obvious reasons.
**Maxis is a big time phone operator but small time broadband due to the above reason.
Filed under: Malaysia, Protectionism, Technology | Tagged: Broadband, Chump, GLC, internet, Malaysia, Maxis, Moron, Protectionism, Service, Streamyx, Telekom, TMnet
